Upgrade installation
Last updated
Last updated
Before you start the upgrade installation make sure the System requirements are fulfilled, and that https://home.novacuraflow.com and https://flowvm2.novacuraflow.com are accessible from the server.
The system will be unavailable during the installation process.
It is recommended to restart the server prior to upgrade.
The installation can either be done online or offline. Online: The installation files will automatically be downloaded by the Novacura Flow Server Manager tool. Offline: The installation files need to be downloaded separately and added manually in the Novacura Flow Server Manager tool. Observe this is only necessary if for any reason https://home.novacuraflow.com can not be accessible.
1. Latest version of the Novacura Flow Server Manager
Use always the latest version of the Novacura Flow Server Manager.
Online:
From version 6.2 is the Novacura Flow Server Manager self-updating. When Novacura Flow Server Manager is started will it check for new available versions and show a dialog where it is possible to download and install the latest version.
Offline:
Download the Novacura Flow Server Manager and Novacura Flow Studio, and place the installation files on the machine where Novacura Flow Server should be installed.
Download the installation package for the version you want to install.
Run the installation for the new version of Novacura Flow Server Manager Installer.exe.
2. Take a backup of Novacura Flow
Take a backup of the database files; find the database files by clicking on the menu and choose Open storage for the installation that should be upgraded, copy the files to a backup folder.
Take a backup of the binaries; find the binaries by clicking on the menu and choose Open folder for the installation that should be upgraded, copy the files to a backup folder.
3. Upgrade to a new version
Click on the menu for the installation that should be updated and choose Upgrade....
Click on Upgrade to start the update, when the message Upgrade successful shows is the upgrade done.
Browse to the Novacura Flow server page to see that it is up and running.
If connection to Novacura Flow home is not available, then it will be possible to do an offline upgrade. Download the offline packages and enter each package for the component/s that should be upgraded.
After the upgrade is done, make sure the mobile clients (iOS, Android, Windows) are updated to the latest version. If not the users won't be able to log into the client
Regarding portal upgrades from Flow versions earlier than 6.3, contact product.support@novacura.com for more information.
If the upgrade process results in a corrupt state, which it can't rollback automatically, an error message "Entry is incorrect. Fix errors or remove entry" will be displayed on the environment instance. This can often be recovered manually by:
Go to the installation folder and change the name of the data backup that the installation tool has done.
Remove the underscore and date from the folder name of each component installation folder (see example image below).
Start the site and service from the IIS Manager.
Open the Novacura Flow server page to see that it is up and running.
Contact product.support@novacura.com for support if the upgrade fails.
