License
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To be able to run Novacura Flow a license will need to be issued.
There are two types of licenses:
Demo license - a trail license allows you to test and use all the features in Novacura Flow for a limited amount of time.
Customer license - a regular license that includes the parts of Novacura Flow that is purchased.
Request a demo license by clicking on the Create demo license button, enter the required information and click Submit demo license request. An email with the license key will be sent to the contact email adderss.
Enter the license key into the field and after pressing the Create demo license button the license will be created and stored on the server.
If you did not get a license key, please do the following:
Check if the message was not put into the spam folder. To prevent it next time, add Novacura to your mailbox trust list.
Make sure you have provided a valid email address in the info section. If not, type the correct one and send the request once again.
Make sure you are allowed to receive messages from Novacura, contact your mailbox provider if it is blocked.
In case of other problems, please contact Novacura Support, product.support@novacura.com.
When the customer license key is recived, please do the following:
Start the Novacura Flow studio and log in to the Novacura Flow server that should use the license key.
Go to Environment -> License and click on Create customer license.
Enter the received license key to the license key field and click on Create customer license.
When a message License saved! appear is the license saved to the Novacura Flow sever.
In the first of every month will the Novacura Flow service send a usage file with information about how many users that is used on the Novacura Flow server. The address https://home.novacuraflow.com need to be reachable from the machine where the Novacura Flow is installed, so the Novacura Flow service can call home and check if the license is valid. If it is not possible to open up for https://home.novacuraflow.com, the license will need to be manually updated through the Novacura Flow studio every month.
It is possible to enter as many users as wanted to Novacura Flow studio but if the license is exceeded a massage will be showed in the Novacura Flow studio and an email will be sent to Novacura with information that this license is exceeded. Novacura will control how many users that is used after the usage file have bin sent and if the license is exceeded will Novacura contact the customer. To buy more users and connectors please contact your Novacura sales contact.
Do the server have contact with Flow home? Run https://home.novacuraflow.com in a browser on the server.
If the Flow logotype shows up then is the server connected. Jump to step 2.
If there is no connection, then must internet connection be turned or opened up for Flow home to make the license service work.
Is the server address correct in the Flow service config file? Open the .config file in the Service folder under the Flow installation. Make sure that the address is the correct Flow server address for the installation, copy the address and run it in a browser on the server to make sure that it works.
If the server address was incorrect, do:
Change the address in the .config file to the correct address and remove the date and time for License_LastTime, save the .config file.
Go to Services and find the Flow service and first stop and after that start it again. (the service have the same name as the environment).
Wait some minutes, and open the service .config file and check of License_LastTime is updated with the current date and time. If it is updated, log in to Flow studio and check if the license is updated, next renewal date should be next month.
If this is not working go to next step.
If the server address was correct, do:
Open the Service/log folder under the Flow installation, and send the logs to product.support@novacura.com to look at them (logs are only available from version 6.3).
